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FAQ

Many Maritim Hotels have special rooms suitable for allergy suffereres and handicapped accessible rooms.

Here you will get an overview:

Allergic rooms

Handicapped accessible rooms 

Extra-log beds

All Maritim Hotels are happy to prepare meals without lactose, wheat flour or gluten. Please inform us of any special nutritional requirements when making your reservation.

Parking prices fluctuate according to hotel and the costs thereof can be found on the hotel's website. Spaces can be reserved in many hotels subject to request.

Please go to the homepage of the hotel you plan to visit. For further information and prices please have a look at "Hotels"/ Pricing information.

Maritim Free WIFI

Maritim Free WIFI for overnight guests

Reduced bandwidth (download up to 6 Mbit/s, upload up to 6 Mbit/s), unlimited volume: without charge

Telekom premium package with unlimited bandwidth: 
24 hours (from 1st Login): 4,95 €
7 days (from 1st Login): 19,95 €  
30 days (from 1st Login): 29,95 €

Maritim Free Internet LAN and WLAN

Reduced bandwidth (download to 1,536 Kbit/s, upload up to 384 Kbit/s), unlimited volume: without charge

Maritim premium package LAN and WLAN with unlimited bandwidth - bookable in the LAN only
24 hours (from 1st Login): 4,95 €
7 days (from 1st Login): 19,95 €

Many of our hotels are located within easy walking distance from the train station and can easily be reached with public transport. Generally speaking, because of this the hotels do not provide a complimentary transfer service.

The "Maps & Transportation" section on the website of the hotel you plan to visit includes information such as the distance to the next airport/train station. Those planning a stay in one of our overseas hotels are advised to inform either Maritim Hotel Travel Services or their travel agent that they wish to include their transfer within their booking. Maritim can also assist guests requiring a hire car.

Non-guests are more than welcome to dine in Maritim Hotels! Information such as opening times, prices and reservation numbers for our sumptuous buffet breakfast as well as other mealtimes can be found in the "Restaurant & Bars" section of the hotel in question.

Comprehensive brunch and lunch buffets are provided by the Maritim Hotels throughout Germany practically every weekend. Information such as opening times, prices and reservation numbers for our sumptuous buffets can be found in the "Restaurant & Bars" section of the hotel in question.

House-trained cats and dogs are more than welcome in all German Maritim Hotels. The prices for "four-legged guests" can be found under "Pricing Information" on the website of the hotel you plan to visit. Assistance dogs are naturally free of charge.

Every guest room in the Maritim portfolio has a bathroom/WC, hairdryer, cosmetic mirror, flat screen with digital TV channels , standard LAN (RJ-45) socket for online access. WLAN, minibar or mini fridge, safe and air conditioning are available in most of the rooms. Detailed information on the rooms in the hotel you plan to visit can be found under "Rooms and suites".

For your payment at the hotel we accept:

  • Visa
  • MasterCard
  • American Express
  • Diners Club 
  • Japanese Credit Bureau (except in the Maritm Hotel Bellevue Kiel)
  • CUP UnionPay
  •  EC card
  • Maestro 

For your payments when booking through the Maritim website we accept:

  • Visa
  • MasterCard
  • American Express

Dear guests of Maritim Hotels, 

As of March 15, 2021, two-factor authentication for payment by credit card has become fully effective in European online commerce. As a result, we as consumers are better protected and the purchasing process has become even more secure, but also somewhat more laborious than in the past. Of course, the "Second EU Payment Services Directive", known as "PSD2" for short, has now also been implemented by us.

Prerequisite for payments by credit card in online commerce:
In order to be able to make purchases on the Internet by credit card, the card you are using must have been activated for Internet transactions by you at your issuing bank. You can obtain more information about this from your bank or the relevant credit card issuer. Many banks also provide detailed instructions on their websites.

It is a good idea to take this opportunity to find out if the amount that you have set for payments by credit card is limited. Usually, the preset maximum amount is 500 €, so that even the payment of an invoice amount of 501 € is rejected and reported as not possible, which is then only related to the above-mentioned presetting.

Your online booking with Maritim:
In the course of your first booking, the release of the guarantee or prepayment - depending on the condition of the chosen rate - must be made through the appropriate medium (usually by SMS to the mobile device or by online banking app). To do this, please follow the instructions on the screen to complete your booking securely. Many banks also offer the option to set a favored security procedure, so that your future transactions will be faster again.

Booking process problems:
If you are already well prepared for the new requirements in the European online trade, but still have problems with the booking via www.maritim.com, you are welcome to place it by phone at the Maritim Central Reservation. Here, only the card verification number from the front or back of your credit card is required to complete the booking. You can reach the team Monday to Friday from 9 a.m. to 5.30 p.m. at +49 (0) 6151 905-760 (GMT+1). "MyMaritim" members will of course receive their points credited in these exceptional cases.

We hope that this information is helpful to you and we look forward to your bookings via www.maritim.com and even more to hopefully welcoming you back soon.

The Maritim Hotels Team
 

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